Self-service kiosks – the key to fast customer service

Nikola

March 31, 2023

For several years now, the field of retail technology has divided history into “pre-pandemic” and “post-pandemic” periods. This time has brought rapid changes in the interaction of buyers with companies – shopping in grocery stores, pharmacies, large department stores and other points of sales. Distancing habits still hold their place in today’s society. That is why the pandemic is one of the most important factors that has contributed to the increase in demand for self-service kiosks.

Self-service solutions have become a growing trend in retail stores and supermarkets around the world. It’s a process that allows customers to scan, bag, and pay for their items without the help of a cashier or store employee. Self-checkout machines are typically equipped with barcode scanners, touch screens and payment terminals that allow customers to complete transactions quickly and easily.

One of the main advantages of a self-service kiosk is that it can significantly reduce the waiting time of customers. With traditional checkout lanes, customers often have to wait in long lines to be served by a cashier. The self-service kiosk allows customers to skip the line and transact at their own pace. This is especially useful for customers who only need to purchase a few items.

Another advantage of a self-service kiosk is the ability to reduce labor costs for retailers. As fewer staff are needed to serve customers at the till, retailers can allocate their resources more efficiently and focus on other areas of the business.

It’s clear that self-service solutions will continue to grow in popularity as retailers are always looking for ways to streamline their operations and provide a better customer experience. As technology continues to evolve, self-service checkout systems will become even more convenient for users, making these solutions an everyday part of the retail market.

Our company has gained experience in 21 countries, helped more than 900 companies and has been operating in retail for more than 10 years. Since our company’s mission is to help trade companies work better, more modern and more efficiently, we want to offer our potential customers the best solutions, including self-service kiosks.

Our offer includes not only a self-service kiosk, but also:

• Resico cloud based management solution

• 24/7 maintenance contract

• Card terminal service contract

In addition, if you want to try the effectiveness of such a solution in your company, but are not ready to buy it – we also offer renting possibility.

If you want to apply for a free consultation and learn more, click on the link: https://www.goibsc.lv/

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